Training Workshop for Internal Auditors Who Want to Improve Their Effectiveness and Audit Within The ISO.9001:2000 Quality Standard.

Day One: Principles, practices, tools and techniques of Auditing for Improvement
Day Two: Practical in-house audits.

BENEFITS

1. Learn how to assess business processes to drive organisational improvement as well as audit operating procedures for compliance.
2. Develop more professional tools and techniques to audit effectively.
3. Learn how to comply with the internal audit requirements of ISO.9001:2000.
4. Interpret the requirements of ISO.9001:2000 for your business and assess the achievement of quality objectives, provision of adequate resources, management review (inputs and outputs), evidence of customer satisfaction and continual improvement.
5. Carry out real live audits on the second day under the supervision of Quality Quest lead auditors and receive tips on improving audit performance.
6. Receive a certificate of attendance as evidence of ISO.9001:2000 internal auditor training.

COURSE CONTENTS

Quality Management Systems

• Comparison of ISO.9001:2000 to Other Quality Standards.
• General Principles of Quality System Auditing.
• ISO.19011:2002 - QMS Auditing Guidelines.
• ISO.9001:2000 Process Model and ISO.9004 - Eight Quality Management Principles.
• Compliance audits compared to process assessments.

New Aspects for Auditing

• Quality Objectives - auditing evidence of individual and organisational objectives.
• Top Management Commitment and Allocation of Resources.
• Management Review -audit result summaries and trends as inputs.
• Customer Satisfaction - assessing evidence of customer perceptions.
• Continual Improvement - identifying objective evidence of process improvements.

Auditing Business Processes

• Planning (audit plans, flow charts, process maps, procedures and checklists).
• Horizontal and Vertical Audits (assessing the effectiveness of business processes).
• Implementation (auditing techniques, questioning, note taking, human aspects).
• Audit Reports (non.conformance, comments, observations, and recommendations).
• Corrective Actions, Preventive Actions, Root Cause Analysis and Promoting Continual Performance Improvements.
• Follow up, verifying compliance and process improvements and audit closure.

Day Two: Practical Audits

• Carrying out in-house assessments of business processes.
• Reporting audit findings, observations and recommendations for improvement.
• Feed back on effectiveness of auditor's performance.

CONCLUSION

Presentation of Certificates.