SEMINAR TO REVIEW THE REQUIREMENTS OF ISO.9001:2000 AND EXPLORE PRACTICAL OPPORTUNITIES FOR IMPROVING BUSINESS PERFORMANCE

OBJECTIVES

1. To critically review the requirements of ISO.9001:2000 for your business.
2. To outline the opportunities for using ISO.9001:2000 to drive improvements in business performance, especially the efficiency of the supply chain, capability of internal business processes and the quality of customer service.
3. To discuss the implications for Internal Quality System Audits.

BENEFITS

1. Receive expert interpretation of the requirements of ISO.9001:2000 to facilitate implementation of improved Quality Management Systems designed to increase both internal and external customer satisfaction.
2. Learn how the process management based ISO.9001:2000 relates to the Business Excellence Model, Six Sigma, Balanced Scorecards and ISO.14001.
3. Focus on the right things to change to convince top management to support you.
4. Leave the seminar with a list of actions to refresh existing Quality Systems to deliver measurable improvements to business performance.

COURSE CONTENTS

1. INTRODUCTION - THE IMPLEMENTATION PLAN.
2. PROCESS BASED MANAGEMENT SYSTEMS.
3. ISO.9001: 2000, BUSINESS EXCELLENCE MODEL, SIX SIGMA, BALANCED SCORECARDS AND ISO.14001 RELATIONSHIPS.
4. DETAILS OF THE SIGNIFICANT REQUIREMENTS OF ISO.9001:2000.
5. TOP MANAGEMENT COMMITMENT.
6. SETTING AND MEASURING QUALITY OBJECTIVES.
7. MONITORING AND MEASURING CUSTOMER SATISFACTION.
8. INTERNAL QUALITY AUDITING IMPLICATIONS.
9. CERTIFICATION ISSUES.
10. SYNDICATE EXERCISE - OPPORTUNITIES FOR IMPROVEMENT.
11. AGREE FOLLOW-UP ACTIONS.