Continuous Improvement Programs (CIP)

    
European Head Office of Multi-National Chemical Manufacturer, London.
Review the existing computer and paper based sales order handling system, customer service, product allocation and distribution procedures involving many different European Sales offices and manufacturing sites to global customers. Assisted the client to improve the efficiency of these management systems by facilitating focused training programmes and clearly defining policies and best practice. Recommended changes to the order entry, product allocation and dispatch procedures resulted in significant measurable improvement to on-time delivery performance, which is now running at 95-98%, depending on the business (polymers, adhesives, resins, petroleum products).

Multi-national Sales and Manufacturing Operation, North East England
Assisted client over several years to design and implement Continuous Improvement Processes throughout their business, including order entry, sales scheduling, production planning, dispatch and delivery. Facilitated the formation of Quality Improvement Teams to solve critical business problems, cut costs and improve efficiencies of these processes. Carried out problem solving training sessions. Designed and assisted client to implement Quality Costing techniques to measure performance improvements. Customer service policies and procedures were improved and quality manuals were rewritten. Customer care auditing techniques were introduced to improve the effectiveness of internal customer relations.

Plastics Films Manufacturer, UK & USA.
Documentation and implementation of Corporate Quality Policies and "best practices" of a plastic films manufacturer, leading to successful ISO.9002 registrations in several different locations, followed by continuous quality improvement and cost reduction programs by interdisciplinary teams (using performance measurement and problem solving techniques, Quality Costing, SPC etc.).

Packaging Supplier, UK.
Quality Improvement Programs at a large printed packaging supplier to the cigarette and associated industries, involving "training the trainers" in continuous improvement programs, problem solving techniques, performance measurement, quality auditing and customer opinion monitoring.

Adhesives and Resins Manufacturer, Italy
Development and implementation of Continuous Improvement Programs at a multi-national adhesives and resins manufacturer, who supply a range of adhesives to the filter, packaging and cigarette industries. Quality Costing programs have been successfully introduced to support global cost reduction exercise and recent integration of common elements of Quality, Safety, Health and Environmental Management Systems has resulted in significant business benefits.